Card Activation Guide

Everything you need to become a member and unlock all benefits

Your membership card is your gateway to PROMEDCN's premium medical tourism services. Follow the steps below to activate your card, create your account, and start enjoying exclusive member benefits.

For new members — Activate your card

First time receiving a PROMEDCN membership card? Complete these 4 steps to set up your account and activate your card.

Locate your membership card

Find the card number printed on the front of your physical card. It usually starts with letters such as PMC, followed by digits.

Enter your contact on the sign-in page

Choose Email or WhatsApp, then enter the contact you want associated with your account. We'll send a 6-digit verification code there.

Verify the 6-digit code

Open your email inbox or WhatsApp, copy the 6-digit code, and paste it back on the sign-in page to confirm it is really you.

Set a password & complete your profile

Pick a password (at least 6 characters), then add your name, country and gender. Your card is now activated and bound to your account.

For existing members — Sign in

Already activated your card before? Sign in to your account in 3 easy ways.

Open the sign-in page

Go to the login page and choose either Email/WhatsApp (contact method) or Use a membership card.

Enter your contact or card number

Enter the email/WhatsApp number registered with your account, or type the membership card number printed on your card.

Verify with code or password

Enter the 6-digit code we send you, or your account password. You will be signed in and taken to your member dashboard.

Member benefits

Premium medical services

Priority access to VIP checkups, MDT evaluations and top hospital network in Chengdu.

Member wallet & top-up

Recharge securely via PayPal and enjoy time-limited bonus rewards on every top-up.

Transparent bills

Every transaction — top-up, consultation, bonus expiry — is recorded and easy to review.

Multilingual concierge

Dedicated support in English, Chinese, French, Spanish and Russian, 24/7.

Ready to get started?

Activate your card or sign in to your account

Activate my card Sign in

Frequently asked questions

I lost my card. What should I do?

You can still sign in with your registered email or WhatsApp — no card required. Contact support to issue a replacement card linked to your existing account.

I didn't receive the 6-digit code.

Codes are valid for 10 minutes. Check your spam folder, or tap "Didn't get it? Resend via Email/WhatsApp" to send a new code. Still nothing? Contact support.

Can I change my registered contact later?

Yes. After signing in, go to Profile → Account to update your email or WhatsApp. You will need to verify the new contact before it takes effect.

Need more help?

Our support team is available 24/7 to assist you in any language.

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